Return & Refund Policy
At alluretradinghub.com, we strive to ensure customer satisfaction with every purchase. Please review our return and refund policy to understand the process for returns and refunds.
1. Returns
We accept returns under the following conditions:
- Eligibility: Items must be unused, in their original packaging, and returned within 30 days of receipt.
- Exceptions: Personalized, customized, or clearance items are not eligible for return unless they arrive damaged or defective.
- Process: To initiate a return, contact our customer service team at info@alluretradinghub.com. Include your order number and reason for the return.
2. Refunds
Refunds are processed as follows:
- Eligibility: Refunds are issued for items returned in acceptable condition.
- Timeline: Once your return is received and inspected, we will notify you of the refund status. Approved refunds will be processed within 7–10 business days.
- Method: Refunds will be issued to the original payment method.
3. Damaged or Defective Items
If your order arrives damaged or defective:
- Notify us within 7 days of delivery by emailing info@alluretradinghub.com with photos of the damage and your order details.
- We will arrange for a replacement, exchange, or refund based on the situation.
4. Shipping Costs
- Original shipping charges are non-refundable unless the return is due to our error (e.g., wrong or defective item).
- Customers are responsible for return shipping costs unless otherwise specified by our team.
5. Non-Returnable Items
The following items are not eligible for return:
- Clearance or final sale items.
- Gift cards.
- Perishable goods or items marked non-returnable on the product page.
6. Contact Us
If you have any questions or need assistance with your return, please reach out to us:
Email: info@alluretradinghub.com
Address:
30 N Gould St, Ste 23065, Sheridan, Wyoming 82801, United States
Thank you for choosing alluretradinghub.com! We appreciate your business and are here to help if you encounter any issues.